Shipping policy
We extend our sincere gratitude for choosing ANGUS JACK MCGOUGAN for all your fashion apparel purchases. As a professional clothing retailer, we adhere to standardized order management and rigorous packaging protocols to ensure every garment is delivered intact, with precise order matching and reliable logistics services for both local New Zealand and global customers.
1. Order Processing Timeline
Upon successful confirmation and full payment of your apparel order, our team will complete internal order verification, stock collation, quality inspection and protective packaging within 1 to 7 business days. This processing period excludes weekends and official public holidays observed across New Zealand. During peak shopping cycles or periods of surging order volume, the standard processing schedule may be moderately extended. We will promptly notify all customers of any notable dispatch delays to maintain full service transparency.
2. Shipping Costs and Delivery Timeframes
Logistics fees are calculated individually for each order based on package weight, dimensional size and delivery destination. The final shipping cost will be fully displayed and confirmed on the checkout page before customers complete order submission. The standard delivery period for all fashion clothing products is approximately 15 business days after warehouse dispatch. All quoted delivery durations are indicative only and may be altered by courier service delays, cross-border customs clearance processes, extreme weather conditions, regional logistical limitations and official holidays in destination regions.
3. Shipment Notification and Order Tracking Service
Once your order is fully processed and dispatched from our warehouse, you will receive an automated email notification including official dispatch confirmation and a unique tracking number for your package. It should be noted that tracking system data will not be updated instantly. The complete tracking function and real-time transit information will be activated and available for customer inquiry within 24 to 48 hours after shipment.
4. Address Verification and Liability Exclusion
Customers take full responsibility for providing accurate, detailed and valid shipping address information during the checkout process. ANGUS JACK MCGOUGAN will not bear any liability for delivery errors, transit delays or package returns caused by incorrect, incomplete or miswritten address information provided by purchasers. Any packages returned to our warehouse due to address-related issues will incur additional reshipping expenses, which shall be solely borne by the customer.
5. Solutions for Lost or Damaged Transit Packages
If your clothing package is lost during transit, please submit a formal investigation request to our customer support team within 2 calendar days from the estimated delivery date. For orders received with damaged garments or broken packaging due to transit accidents, you are required to file a complaint within 24 hours upon delivery receipt, accompanied by clear and original photos of damaged products and packaging. Our professional team will conduct a comprehensive case review and resolve all valid issues in the shortest possible time.
6. Apparel Maintenance and Usage Specifications
Each garment sold in our store is attached with exclusive maintenance specifications formulated by the manufacturer. To effectively protect the fabric texture, color fastness and service life of clothing products, customers must follow the official washing, drying and daily usage guidelines strictly. Our brand disclaims all liabilities for product damage, deformation, fading or performance degradation caused by improper daily maintenance, non-standard cleaning methods, unauthorized manual alteration and inappropriate human misuse.
7. Cross-Border Shipping and Customs Regulations
International shipments may be subject to various statutory charges including import duties, customs taxes and local administrative fees in accordance with the regulatory policies of the destination country. All additional customs-related fees are undertaken independently by the customer and are not included in the original product price and basic shipping charges. We have no right to intervene in local customs inspection, tax assessment and clearance progress of overseas shipments.
8. Customer Service Contact Information
If you have any questions, suggestions or service inquiries regarding this shipping policy, order logistics status and after-sales issues, please feel free to contact our dedicated customer service team via the official channels below:
Business Name: ANGUS JACK MCGOUGAN
Phone Number: +64 21 481 2855
Email Address: service@anguschic.shop
Physical Address: 101 Clyde Street, Dunedin North, OTA, Dunedin 9016, New Zealand